The "Raspberry Paradise" program for awarding regular guests of Raspberry Hotels
1. DESCRIPTION OF THE "RASPBERRY PARADISE"
"Malinowy Raj" is a program of the company Malinowe Hotele Sp. z o.o. with its registered office in Solec-Zdrój 28-131, ul. Leśna 7. The "Raspberry Paradise" Program (hereinafter referred to as the "Program") is addressed to adult individual Guests who use the services of Malinowy Medical Spa Hotels and have agreed to receive commercial information by electronic means and consent to the processing of personal data for marketing purposes. In the event of cancellation of the abovementioned consent, the program participant loses the privileges resulting from the Raspberry Paradise Program and is obliged to return the card. The program operates based on the provisions of these Regulations. The Bronze, Silver and Gold Cards, hereinafter referred to as Program Cards, entitle the holders to enjoy the following privileges during their stays at the Malinowy Zdrój Hotel, the Malinowy Dwór Hotel and the Malinowy Raj Hotel, and when purchasing Balneocosmetics in the abovementioned hotels and online store www.balneokosmetyki.pl. Malinowe Hotele Sp. z o.o. reserves the right to terminate the Program, modify the Program in whole or in part, at any time or replace it with another program. The current rules of the Program can be found at www.malinowehotele.pl. Under the program, Cardholders will receive information about promotions, special offers and other important company events. The above information will be sent via electronic mail (e-mail), text messages or regular mail.
2. DESCRIPTION OF CARDS
Program Cards are issued by Malinowe Hotele Sp. z o.o. and give the opportunity to participate in the program. The card is personal with the name of the holder, card number and card name printed on it. The card is issued for an indefinite period. The cards are the property of Malinowe Hotele Sp. z o.o. and you may not sell, transfer or transfer your rights to the card to a third party. The card is not a payment card within the meaning of art. 4 paragraph 1 point 4 of the Banking Law Act (vol. Journal of Laws of 2002, No. 72, item 665 as amended). The Bronze, Silver and Gold Cards are the property of Malinowe Hotele Sp. z o.o. and in justified cases the company may revoke their validity.
To become a Bronze Card holder, the value of transactions carried out in Raspberry Hotels for one natural person must be at least PLN 5,000.
To become a holder of a Silver Card, the value of transactions carried out in Raspberry Hotels for one natural person must be at least PLN 15,000.
To become a Gold Card holder, the value of transactions carried out in Raspberry Hotels for one natural person must be at least PLN 25,000.
If during one of the stays the participant of the Raspberry Paradise Program exceeds the given threshold of completed transactions - receives the appropriate card at check-out or the card will be sent to the address indicated on the registration card. The resulting discounts are only available from the next stay at one of the selected hotels covered by the program. Malinowe Hotele Sp. z o.o. reserves the right to refuse and not issue the Program Card to a person who has grossly violated the provisions of the Raspberry Paradise Program regulations or the internal regulations of any of the hotels covered by the Program.
Detailed information about the Program is provided by:
Hotel Marketing Department of the Hotel **** Medical SPA Malinowy Zdrój,
ul. Leśna 7, Solec Zdrój Tel .: 41 370 40 05
Hotel Marketing Department of **** Medical SPA Malinowy Dwór,
ul. Długa 10, Świeradów Zdrój Phone: 75 738 10 03
Marketing Department of Mineral Hotel **** Raspberry Paradise,
ul. Partyzantów 18A, Solec Zdrój Tel .: 41 378 99 02
3. BENEFITS FROM OWNING A CARD:
Program participants receive price discounts for accommodation, gastronomy and other services and products sold and rendered in Raspberry Hotels and when buying Balneo-cosmetics. To take advantage of price rebates, please inform that you are the holder of the Program Card and show the correct card:
a. At the reception during check-in and final payment for the stay.
b. When ordering meals in a hotel restaurant, cafe etc.
c. At the Music / Night Club.
d. At the reception of the Rehabilitation Center / Physiotherapy.
e. At the Spa & Wellness Center / beauty salon.
f. Provide the rebate coupon number by purchasing Balneocosmetics at www.balneokosmetyki.pl
In addition, Card Holders may, depending on the type of Card they have, use:
• priority when booking places and services in Malinowe Hotel Medical SPA,
• a welcome drink on arrival at the hotel,
• bottles of wine in the room as a welcome - applies to Gold Card holders,
• admission to closed events, reserved only for participants of the Raspberry Paradise Program,
• room booking kept until 12:00 the next day,
• late check-out until 16:00, after prior arrangement with the hotel reception,
• and many others, according to the hotel offer,
• participation in the prize draw - applies to Gold Card holders.
The discount for holding the Raspberry Paradise Card applies only to services purchased directly at Raspberry Hotels (also by e-mail, telephone or online booking system. Price discounts do not cumulate with other discounts and special offers of the hotels. The discount granted to the card holder cannot be combined It does not apply to occasional events organized by the hotel as part of special offers. The discount does not apply to group stays or individual discounted prices.
3.1. PRICE DESCRIPTIONS
Basic Price - standard prices in the current Hotel price lists. Special offers / e.g. curative package - minimum stay 14 days / are not considered as the basic price and cannot be treated as the basic price from which the discount for the possession of the Program Card is calculated. No discount is available on such special offers for any Program Cards.
3.2. ACCOMMODATION DISCOUNTS
The holder of the Bronze Card receives a discount on services rendered at Raspberry Hotels in the amount of 5% from basic prices in force at Raspberry Hotels.
The Silver Card holder receives a discount on services rendered in Raspberry Hotels in the amount of 10% from basic prices in force in Raspberry Hotels.
The Golden Card holder receives a 20% discount on services provided by Raspberry Hotels from basic prices in Raspberry Hotels.
The discount applies only to the room in which the card holder lives, and in the case of families with children, the discount also applies to the room for children under 16 living in a separate room.
3.3. GASTRONOMIC DISCOUNTS
Program participants receive discounts on gastronomy at Raspberry Hotels in the amount of:
• 5% of the invoice value for Bronze card holders
• 10% on the invoice value for Silver Card holders
• 20% of the invoice value for Gold card holders
The discount applies only to people living in the room in which the card holder lives, and in the case of families with children, the discount also applies to children living in a separate room. Only one card is accepted at one table. To take advantage of the gastronomic discount, you must show your card before placing the order, or transfer (in the case of card holders living in the hotel) payment to the account of the room you have taken, and the discount will be recognized at the final settlement for all services.
3.4. DISCOUNTS FOR COSMETIC AND MEDICAL TREATMENTS
Program participants receive discounts on treatments offered in SPA & Wellness Centers / beauty salon and Raspberry Rehabilitation Centers Hotels in the amount of:
• 5% of the invoice value for Bronze card holders
• 10% on the invoice value for the Silver card holder
• 20% of the invoice value for Gold card holders
The discount applies only to people living in the room in which the card holder lives, and in the case of families with children, the discount also applies to children up to 16 years old living in a separate room. To take advantage of the discount, you must show the card before making a purchase, or transfer (in the case of card holders living in the hotel) payment to the account of the room you have taken, and the discount will be recognized at the final settlement for all services.
4. POSSIBILITIES OF LEAVING THE ROOM LATER
All Silver card holders or Gold card holders have the option of staying in the hotel room until 16:00 on the day of departure, provided that they inform the reception in advance. This offer may be limited due to room availability.
5. LOSS OF THE CARD
Any loss, theft or other loss of the card should be reported to the Marketing Department of the Malinowy Zdrój, Malinowy Raj or Malinowy Dwór Hotel. After notification, a new name card will be issued.
6. RETURN OF THE CARD
Each guest has the right to return a Bronze, Silver or Gold card. Returning the card is tantamount to resignation from participation in the Program.
7. FINAL PROVISION
By joining the Program and using Program Cards, the cardholder accepts these regulations. The card holder agrees that Malinowe Hotele Sp. z o.o. stored, in a computer database, information on the use of the cards by their holders. For this purpose, the following data range will be processed: name and surname, address, PESEL (to identify the card holder), e-mail address, telephone number. These data can be used for marketing and promotional purposes based on the consent given. Malinowe Hotele Sp. z o.o. does not sell, exchange or lend this data to companies not directly associated with the Program.
The above scope of data will be processed on the basis of the general EU Regulation of 27 April 2016.
In accordance with art. 13. paragraphs 1 and 2, please be advised that: The administrator of your personal data is Malinowe Hotele Sp. z o. o. at ul. Leśna 7, 28-131 Solec - Zdrój. A Data Protection Officer has been appointed who can be contacted in all matters related to the processing of personal data at the following e-mail address: firstname.lastname@example.org.
More information on data processing regarding the loyalty program can be found on the websites of the hotels Malinowy Zdrój, Malinowy Raj and Malinowy Dwór in the Contact / Rodo / information clauses tab.
The Regulations enter into force on May 25, 2018.